Outstanding Customer Service

Secure Payment Methods

We accept all major credit and debit cards including Visa and Mastercard.

When you place an order you must provide us with the exact billing address and telephone number that the bank that issued the card has on file for you. We will process your order once authorisation of your credit or debit card has been properly received.

We also accept payment via bank transfer. If you wish to pay by this method please call 0161 872 5155 pressing option 1 for sales where a member of staff will be able to help you.

Payments Powered by SagePay & Verisign Payments on TilesUK.com are carried out on our behalf by the secure online payment provider, SagePay. All payments are conducted on TilesUK.com but on a securely encrypted server, using the latest 256-bit encryption methods. This added security is provided to us by the industry leader, Verisign, and extended security validation is also provided via the green address bar you will see in your browser upon checkout. The green address bar gives you the added piece of mind that your card data is safe with us.

Our Cookies Make For a Better Online Experience. Tiles UK's cookies, like all cookies, are small files that websites put on your computer to help make your visits relevant, easier and faster. Most cookies are essential for websites to work and others remember details about you to give you a better and more enjoyable online experience. For example, a cookie will remember products that you put in your shopping basket, without this cookie, you will have to add those items to your basket every time you visit a different page on that website. So as you can see, cookies are very important in the function of any website. We have provided this information to you as part of our initiative to comply with the recent laws and legislation. We want to be clear and honest when it comes to your privacy when shopping with Tiles UK as we know that you expect nothing less than our best.

Telephone – 0161 872 5155 If you've already visited our website but have some questions regarding your potential purchase or order or are just more comfortable placing your order in person, please call 0161 872 5155 where our sales team are available to take your order or to provide you with the information you need before buying. If you do want to place your order over the phone, simply make a note of the product codes of the items you wish to purchase, then give the sales team a call and they will run through each product with you and ensure you have everything you need to complete your purchase.

In many cases we offer next day delivery for order placed by 2.30 pm.

You can reach the sales team on 0161 872 5155 selecting option 1 from 7.00am – 5:00pm, Monday to Friday, 8.15am – 5pm on Saturday. We are currently closed on Sunday’s.

Sales / Trade Counters

As well as our showrooms, we also have Sales/ Trade Counters in each of our depots, where you can come and pay and collect any items in stock directly. We keep thousands of products in stock so if you take a look online and make a note of any products you wish to purchase, and as long as the products are indicated as being stocked items on the website, they should be available for same day collection.

Please call the depot you wish to visit direct to check stock at that depot before making your journey. You can also pay in advance over the phone and we can get the goods ready for speedy collection.

Please refer to our contacts page for full depot addresses and contact phone numbers.